Below are list of frequently asked questions about my graphic design, logo design and monthly design package services. If you don’t find the answer you're looking for below, please don’t hesitate to contact me.
I design everything from logos to brochures to email marketing templates to banners and everything in between. Please contact me to discuss your requirements.
You only get one chance to make a first impression. Your logo design and other branding materials are vital in communicating the right tone and image to your customers. I firmly believe people should do what they’re best at (and enjoy the most), you’re the expert in your industry and I am the branding expert. I love to do what I’m good at and will create the perfect brand identity for your business, while you have more time to do what you're good at and ultimately, enjoy the most.
For a monthly fee, you can retain a set amount of my time for all of your design needs each month. Monthly design packages provide ongoing support at a discounted rate up to the number of hours set forth in our agreement. You can save money and time by purchasing a monthly design package – find out more here.
1. CONSULTATION / GOAL SETTING
2. BRAND WORKBOOK
4. IDEAS, IDEAS, IDEAS
5. CONCEPT DEVELOPMENT
During our initial consultation, we will begin by discussing your ideas, goals and the uses of your logo. I ask all new clients to complete my free branding workbook to give me the best possible understanding of your business and brand. My clients find the workbook extremely insightful as it helps you discover your brand as a whole and how you want to present it to the world.
I will then conduct extensive research using the information we have gained from the workbook and I’ll use this research to begin sketching out lots of different ideas. Next, I’ll develop the best ideas into digital concepts and present them to you with real life mock-ups. I’ll give my recommendation for the concept best suited to your business and you can choose your final logo. You can read more about my logo design process here.
Depending on the scale of the project, I aim to complete graphic design work in 7 to 10 working days. If you have a specific deadline in mind, please let me know at the beginning of the project and I will do what I can to accommodate.
Sometimes customers require my services at very short notice. I will always do what I can to accommodate express projects depending on the scale of the project my availability. These projects are usually subject to an additional charge.
Prices depend on many variants however, I provide many different packages so you can be sure you are getting excellent value for your design project. My logo design packages and prices can be found here. For logo design packages I require a 50% deposit up front and the remaining 50% before delivery of the final files. My monthly design packages and prices can be found here. Monthly design packages are charged in full at the beginning of each period.
For ad-hoc design projects I offer my services in blocks of time, starting with half a day for £160 and ranging upwards to ensure your needs are met. To get an estimate for your project please contact me.
Any services that fall outside of these packages are billed at £45ph. I bill in 5min increments. The minimum charge for any service is 1 hour (£45).
My invoices can be paid online with a credit or debit card via Stripe. I also accept bank transfer, cash and cheque.
You will receive your final design files upon receipt of final payment. I will send you a tool-kit of files to use in many different scenarios across web and print, via a Dropbox link. I also keep a copy of your files should you need to access them in the future. If you require the files delivered to you in any other way, I am more than happy to assist where I can.
The main software packages I use are Adobe Illustrator, Adobe Photoshop and Adobe InDesign – if you don’t have access to this software then you won’t be able to update the files yourself I'm afraid. However, if you have a specific project that you think you may need to update regularly, I am happy to look for a final file solution to help you make the updates you require. Just let me know at the beginning of the project and I will be happy to work out the possibilities.
Yes, I work by and for myself and create all designs from scratch. All logo design concepts are created specifically for your business.
Yes, you will receive a vector file of your logo design within a PDF, along with many different versions saved as PNG image files for many possible uses.
Copyright for all work carried out by GEM Design Studio transfers to the client as soon as the final payment has been made. I do, however, reserve the right to use any work for promotional purposes.
My office hours are Monday through Thursday 10:00am to 6:00pm (GMT) and Friday 09:00am to 2:00pm (GMT). I primarily use email to communicate with my clients and I check (and reply to) emails at 12pm and 6pm daily. As I work by and for myself, there are occasional times when I will be unavailable due to client meetings and other engagements however, I do make myself available to my clients for phone and email support as much as I can. When you send me an email you will receive an auto reply with a copy of my availability for the week. You can also pre-book a telephone meeting with me here.